Terms & Conditions

Welcome to Rospensa Rentals. Please read these terms carefully before using this site, if you note we have a new version of terms and conditions available please ensure that you read the updated version and familiarise yourself with the content of same. These terms and conditions were last updated on 20 May 2024. 

By accessing or using our website, mobile application, and services (collectively, the “Service”), you agree to be bound by these terms and conditions (the “Terms”). If you do not agree to all of these Terms, do not use the Service.

SECTION 1 – INTERPRETATION AND DEFINITIONS

The following definitions shall have the same meaning regardless of whether they appear in singular and/or in plural form.

Definitions

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) 

“Country” refers to the Republic of Cyprus.

“Device” means any device that can access the site such as a computer, a cell phone and/or a digital tablet.

“site” refers to the Website.

“Terms and Conditions” (also referred as “Terms”) shall mean these Terms and Conditions that form the entire Agreement between you and the Company regarding the use of the site.

“Third-party Social Media Site” shall mean any sites or content (including data, information, products or sites) provided by a third-party that may be displayed, included or made available by the site.

“Website” refers to the site, accessible from http://www.rospensa.com  

“You” means the natural person and individual accessing or using the site, or the Company, or other legal entity on behalf of which such individual is accessing or using the site, as applicable.

SECTION 2 – ACKNOWLEDGEMENT

These mentioned terms are the Terms and Conditions regulating and governing the use of this site and the Agreement that operates between you and the Company in using the site of the Company. These specific Terms and Conditions set out the rights and obligations of all users regarding the use of the site.

Your access to and use of the site is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the site.

By accessing or using the site, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, then you may not access the site.

Your access to and use of the site is also conditioned on your acceptance of and compliance with our Privacy Policy and Cookie Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information when you use the application or the website and tells you about your privacy rights and how the law protects you and how we deal with your personal data. Our Cookie Policy describes what type of “cookies” we use. Please read our Privacy Policy and our Cookie Policy carefully before using our site.

SECTION 3 – USE OF THE SERVICE

• You must be at least 21 (twenty-one) years old to book a car rental through our Service.
• You agree to provide current, complete, and accurate purchase and account information for all bookings made through our site.
• You are responsible for ensuring that all persons who access the Service through your internet connection are aware of these Terms and comply with them.

(a) Booking and Cancellations

• Reservations must be made at least 24 (twenty-four) hours before the intended rental start time.
• Cancellations can be made up to 48 (forty-eight) hours before the rental period begins without any charge. Cancellations made less than 48 hours before the rental period will incur a fee as specified at the time of booking.

(b) Payment

• Payment must be completed at the time of booking through our secure payment gateway.
• All major credit cards are accepted.

(c) Insurance and Liability

• Basic insurance coverage is included with all rentals. Additional coverage options are available and can be selected during the booking process.
• You are responsible for any damages not covered by insurance that occur during the rental period.

(d) Vehicle Use

• The vehicle shall not be used for off-road driving, racing, or any other unlawful purpose.
• Only persons named on the rental agreement are authorized to drive the rental vehicle.

(e) Modifications to Service

• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 4 – DAMAGE

In the case of damage to the vehicle during your rental our Damage Management Policy will be applicable. It is important to understand how we will manage the damage that occurred on the following conditions and how we will invoice you for any damage you made to the vehicle during your rental period.  

1. Damages identified when returning the vehicle with one of our representatives

Should we identify damage in the presence of our representative when you return the vehicle, you may acknowledge the damage. We will then provide you with an invoice describing the damages and repair costs plus and levy an administration fee for the treatment of the damages and the vehicle’s immobilization whilst the damages are being repaired, which amount will be calculated on the daily rental amount of the vehicle. Should you contest the damages section (b) will apply.

2. Damages identified after you returned the vehicle and departed

In the event we and/or our representative identifies any damage(s) when we/they inspect the vehicle after your rental period and you departed we will send you the following;

1. Statement describing all damages identified on the vehicle
2. Pictures of Damages
3. Estimate of the repair costs that may vary depending on the damage 
4. Administration fee for the treatment of the damages and the vehicle’s immobilization whilst the damages are being repaired  

If you wish to contest the damage identified by us and/or the costs associated with the repairs, you should contact us by email 7 (seven) days from the day you receive the aforesaid documents, alternatively the costs will be for your account. To contest any damages, you may address an email to info@rospensa.com 

SECTION 5 – BREAKDOWNS 

During your rental period you have the benefit of a 24/7 breakdown and assistance service regarding the use of the vehicle. Breakdowns caused by you and/or as a result of using the wrong fuel and/or for fuel failures, breakage or loss of the vehicle’s keys, as well as punctures and/or damage to tyres, are excluded from the scope of this service and will be subject to a fee. When a breakdown occur during your rental you have to contact us on: +357 99263912.

SECTION 6 – TERMINATION

The Company may terminate or suspend your access to the site immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the site will cease immediately and without notice.

SECTION 7 – RESTRICTIONS ON USE OF MATERIALS

This site is owned and operated by the Company ( “we,” “us,” or “our” herein). No material from this site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your non-commercial use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of the Companies copyright and other proprietary rights. The use of any such material on any other website or networked computer environment is prohibited. Except as otherwise indicated on this site and except for the trademarks, service marks and trade names of other companies that are displayed on this site, all trademarks, service marks and trade names are proprietary to the Company. In the event that you download any software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are non-exclusively licensed to you by the Company. The Company does not transfer title to the Software to you. The Company retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form.

SECTION 8 – DISCLAIMER “AS IS” AND “AS AVAILABLE”

The materials in this site are provided “as is” and “as available” and without warranties of any kind either express or implied, with all faults and defects without warranty of any kind. Any images or CGIs shown on this site are indicative and are not binding in any way. To the fullest extent permissible pursuant to applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Company does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not the Company) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Without limiting the foregoing, neither the Company nor any of the Companies providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the site, or the information, content, and materials or products included thereon; (ii) that the site will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the site; or (iv) that the site, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

SECTION 9 – LIMITATION OF LIABILITY

Under no circumstances, including, but not limited to, negligence, shall the company be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if the Company or a Company authorized representative has been advised of the possibility of such damages. In no event shall the Company have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.

SECTION 10 – GOVERNING LAW

The laws of the Country, excluding its conflicts of law rules, shall govern these terms and your use of the site and shall be submitted exclusively to the jurisdiction of the courts within the Country.

SECTION 11 – FOR EUROPEAN UNION (EU) USERS

If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

SECTION 12 – SEVERABILITY AND WAIVER

If any provision of these terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

SECTION 13 – CHANGES TO THESE TERMS AND CONDITIONS

We reserve the right, at our sole discretion, to modify or replace these terms at any given time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our site after those revisions become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new terms, in whole or in part, please stop using the website and the site.

ARTICLE 14 – CONTACT US

If you have any questions about these Terms and Conditions, you can contact us, by visiting this page on our website or email us on info@rospensa.com